Microsoft MB2-718J Questions & Answers - in .pdf
- Total Q&A: 90
- Update: Sep 17, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB2-718J
- Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
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Microsoft MB2-718J Q&A - Testing Engine
- Total Q&A: 90
- Update: Sep 17, 2026
- Price: $69.99
- Vendor: Microsoft
- Exam Code: MB2-718J
- Exam Name: Microsoft Dynamics 365 for Customer Service (MB2-718日本語版)
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Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
- Manage the Unified Service Desk (USD) 15%-20%
Microsoft MB2-718日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|
| Topic 1: Reporting and analytics | - Customer service reporting
- 1. Use dashboards and reports
- 2. Monitor service performance metrics
|
| Topic 2: Omnichannel and service automation | - Service automation tools
- 1. Automate workflows for service cases
- 2. Configure routing rules
|
| Topic 3: Manage cases and service requests | - Case lifecycle management
- 1. Create and manage cases
- 2. Escalate and resolve cases
- 3. Route cases using queues
- Service level management
- 1. Configure SLAs
- 2. Track SLA compliance
|
| Topic 4: Configure Microsoft Dynamics 365 for Customer Service | - Set up and configure customer service applications
- 1. Configure service management settings
- 2. Manage security roles and business units
- 3. Configure system settings and preferences
|
| Topic 5: Knowledge management | - Knowledge base configuration
- 1. Search and use knowledge articles
- 2. Create and publish knowledge articles
|
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