Salesforce Certified Platform Strategy Designer Sample Questions:
1. A global retailer has received customer complaints because items that are advertised sell out too quickly. There is a disconnect between marketing and fulfilment teams and their systems.
Which tool should the strategy designer use to identify the root causes, dependencies, and opportunities for improvement?
A) Stakeholder interviews
B) Journey map
C) Service blueprint
2. Cloud Kicks customers have publicly challenged the company to use its market-leading position as an ethical force for good in social change What is one way the company can embed ethical use principles into its day to day work?
A) Consequence Scanning
B) Quantitative Research
C) Journey Mapping
3. A strategy designer is kicking off a project to reimagine the high-end private banking experience for a financial services company.
What should they do to learn about the unique expectations of the company's customers?
A) Share prototypes of different interface directions with 100 people who regularly use their bank's app.
B) Send a survey to all stakeholders about their banking app attitudes, preferences, and desires.
C) Interview 8-10 customers about how banking fits Into their lives and their ideal relationship with their bank.
4. A strategy designer is facilitating a cross-functional critique on a concept for their company's new loyalty program.
What should the designer do to ensure all voices are heard, regardless of position?
A) Hold separate critiques so everyone feels comfortable speaking.
B) Only collect written feedback from these who are comfortable providing it.
C) Use a round-robin format, where everyone can share equally.
5. A tech company that specializes in mobile app development is looking to innovate and launch a new app that helps users manage their mental health. The company's target audience is young adults aged 18-35.
What externa! factor might impact the strategy for this development?
A) Push notifications
B) HIPAA regulations
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B |
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