Nokia SDM_2002001050 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Service Design & Planning | 25% | - Customer Requirements & Expectations - Risk Assessment & Dependency Management - SLA, KPI & Service Catalog |
| SDM Concepts & Framework | 25% | - ITIL/COBIT Alignment - Service Delivery Lifecycle - Nokia SDM Model & Principles |
| Service Operations & Governance | 30% | - Escalation & Stakeholder Communication - Service Monitoring & Reporting - Incident, Problem & Change Management |
| Continuous Improvement | 20% | - Performance Analysis - Customer Satisfaction & Service Reviews - Optimization & Improvement Initiatives |
Nokia SDM Certification - NI Sample Questions:
Question #1
One of the outputs of scope definition is:
A. Work Breakdown Structure (WBS).
B. Scope management plan.
C. Change Management Plan.
D. Formal acceptance.
Question #2
NSN orders the I&C from a subcontractor.The subcon, not completely familiar with this new equipment, requires an NSN technician to complete the service.How to proceed ?
A. The technician is immediately provided to properly support our subcon and quickly complete the service (speeding up the site acceptance, allowing therefore a quick active invoicing and cash collection).
B. A new change request is created and approved by PM, then the technician is provided to support the subcon; the claim vs. subcon is applied just after the service is completed and then the internal acceptance is provided.
C. The technician will support the subcon only after the new created change request is approved.
D. A new change request is created and approved by PM, then the technician is provided to support the subcon; anyway the internal acceptance is not provided because of his incompetence.
Question #3
Who is responsible to present the project results in the Project Review Meetings?
A. CPM with support of the Project Manager.
B. Project Manager with support of the CPM.
C. CPM and F&C.
D. Project Controller.
Question #4
Who is accountable in a project for implementing KPI monitoring processes?
A. Process & Tools Specialist
B. Care Manager
C. CT F&C
D. Project Manager
Question #5
Somebody who's communicating to a group of people of more than 25 persons needs to make sure that:
A. He is giving a hard copy to every attendant after his speech.
B. He is using a lot of body language.
C. His message is clear, unambiguous, and complete, so that the receiver can receive it correctly.
D. He is looking at every attendant in order to check that he/she is still listing to him.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: B | Question #3 Correct Answer: B | Question #4 Correct Answer: D | Question #5 Correct Answer: C |
1118 Customer Reviews
Quality and ValueITCertKing Practice Exams are written to the highest standards of technical accuracy, using only certified subject matter experts and published authors for development - no all study materials.
Tested and ApprovedWe are committed to the process of vendor and third party approvals. We believe professionals and executives alike deserve the confidence of quality coverage these authorizations provide.
Easy to PassIf you prepare for the exams using our ITCertKing testing engine, It is easy to succeed for all certifications in the first attempt. You don't have to deal with all dumps or any free torrent / rapidshare all stuff.
Try Before BuyITCertKing offers free demo of each product. You can check out the interface, question quality and usability of our practice exams before you decide to buy.
