Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Collaboration and Integration | |
| Topic 2: Opportunity Management | |
| Topic 3: Industry Knowledge | |
| Topic 4: Implementation Strategies | |
| Topic 5: Sales Productivity and Management | |
| Topic 6: Reports and Dashboards | |
| Topic 7: Account and Contact Management | |
| Topic 8: Sales Lifecycle Management | |
| Topic 9: Data Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Question 1
A consultant is scoping a new Sales Cloud implementation and needs to determine data volumes, integrations, and user roles before configuring the org. Which phase does this activity belong to?
A. Post-go-live support
B. User Acceptance Testing (UAT)
C. Discovery/Planning phase
Question 2
Northern Trail Outfitters has created a Complaints custom object related to Accounts. The organization-wide default has been set to Private. Only users within the Complaints Specialist public group should be able to view and edit any Complaint record. Which option should a consultant recommend to meet the requirements?
A. Set the Complaints object's default visibility to allow only the users In the Complaints Specialist public group to access the records.
B. Use Apex managed sharing to grant record access to users In the Complaints Specialist public group.
C. Create a criteria-based sharing rule that grants Read/Write access to the Complaints Specialist public group.
Question 3
Cloud Kicks wants to set up contacts and accounts, where contacts can be associated to multiple accounts. Which configuration allows for this setup?
A. Enable users to relate a contact to multiple accounts in Setup.
B. Create a custom object between the Account object and Contact object.
C. Set up lookup fields on the Contact object for multiple accounts.
Question 4
Cloud Kicks wants its sales operations team to place orders United States customers in Sales Cloud. The sales ops team needs calculate sales tax on the orders. Sales tax is a complex calculation based on tax law that may change at any time. What should the consultant recommend to meet the requirement?
A. screen flow for orders
B. formula field on the Order object
C. An app from AppExchange
Question 5
Cloud Kicks (CK) has recently lost several large deals to a competitor. CK management wants to start tracking the reasons why opportunities are being lost. What is the most efficient way for a consultant to meet this requirement?
A. Create a new custom field on the Opportunity object.
B. Create a new custom object and automation to track competitors.
C. Create a Competitors channel in Slack to share insights and stories.
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: A | Question 4 Answer: C | Question 5 Answer: A |
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