Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question #1
Clint is a Workspace Owner on the Sales Workspace, and his organization is on Slack's Enterprise Grid plan.
Clint cannot find the option to make the #announcement-sales multi-workspace channel available to all Workspaces in the Org.
Who can give Clint multi-workspace channel permissions?

A. A Workspace Owner, who already has multi-workspace channel permissions, can give them to Clint.
B. The Sales Workspace Primary Owner can give multi-workspace channel permissions to Clint.
C. Only Org Owners can manage multi-workspace channels.
D. Org Owners and Org Admins decide who can manage multi-workspace channels in this situation.

Question #2
You're a Support Agent on the admin team for your organization's Slack Enterprise Grid workspace.
You receive a service request from one of your employees to add 15 new members from a single external company to Slack in order to support a 12-month joint marketing partnership. The team requires multiple channels and members for external collaboration.
How should you respond to the service request?
(Select the best answer.)

A. Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.
B. Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
C. Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with the same single sign-on (SSO).
D. Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.

Question #3
You're a Workspace Owner for a Slack Business+ workspace, working with your security team to launch Slack globally.
You want members to integrate Slack with their daily productivity apps from day one.
What should you do?

A. Use an Admin API to manage and approve apps automatically.
B. Pre-approve daily productivity apps, and restrict apps that are not commonly used.
C. Pre-approve daily productivity apps, and restrict apps that security has already deemed too risky.
D. Turn on app approvals, and have users individually request to install each app.

Question #4
Mayim, the Chief Human Resources Officer at Large Inc, is concerned that her team communicates mostly via direct messages rather than channels. She wants to know if the HR workspace is lagging behind the rest of the organization.
What information should the Workspace Admin provide to help Mayim?

A. The number of messages posted in the #help-hr triage channel over the past 30 days
B. Instructions on how to conduct a poll in channel asking members if they've been using channels or direct messages, using emoji for responses
C. The statistic that HR is typically a more confidential function than other teams and should expect to have more information in direct message
D. The percentage of messages sent via direct message in the HR workspace to the organization's overall percent of direct messages

Question #5
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?

A. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
B. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
C. Integrating an app means you never have to log in to the app natively.
D. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.

Solutions: