Avaya 6201.1 Questions & Answers - in .pdf
- Total Q&A: 55
- Update: Jun 28, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Features:
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- 100% Money Back Guarantee.
- Complete Avaya Recommended Syllabus.
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- Exact Avaya 6201.1 Exam Questions with Correct Answers, verified by Experts with years of Experience in IT Field.
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Avaya 6201.1 Q&A - Testing Engine
- Total Q&A: 55
- Update: Jun 28, 2026
- Price: $49.99
- Vendor: Avaya
- Exam Code: 6201.1
- Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
- Features:
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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
1. Which Advocate feature allows a customer to prioritize calls queued to a single stall and deliver a tiered service level?
A) Dynamic Queue Position
B) Vector queuing priorities
C) Dynamic Threshold Adjustment
D) Service Objective
2. Which communication manager option on the communication manager gives the customer call centre capabilities?
A) Least Occupied Agent (LOA)
B) Automatic Call Distribution (ACD)
C) Best Service Routing (BSR)
D) Expert Agent Selection (EAS)
3. A customer needs help with maintaining service level targets.
Which Advocate feature will make automated adjustments to overload settings?`
A) Dynamic Percent Allocation
B) Vector Queuing Priorities
C) Dynamic Threshold Adjustment
D) Service Objective
4. A home shaping company advertises special offers to shapers who place orders on Sundays. Sunday callers are routed a message that describes the special offer before the call is connected; to an agent to take the order. The vector contains a conditional step to test for the day of week (goto step 11 if D=1 (Sunday) and step 11 plays the special offer message).
Which Call Vectoring feature allows letters to be used as conditions or thresholds in many vector commands?
A) Adjunct Routing
B) Call Classification
C) Call Prompting
D) Variables in Vectors
5. Agents in the Quick Credit call center often give customers there extension number when a return call is required. The main message instructs those who know their party's extension to enter it at any time.
Which two vector commands are used to route the call? (Choose two.)
A) Messaging skill
B) Route-to number
C) Converse-on skill
D) Collect digits
E) Route-to digits
Solutions:
Question # 1
Answer: B | Question # 2
Answer: B | Question # 3
Answer: C | Question # 4
Answer: D | Question # 5
Answer: D,E |
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