Salesforce AP-207 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementation | 38% | - Order Capture setup - Data migration and integration - Post-sales process enablement - License and access management - Initial setup and configuration - Contract management configuration - Product and pricing configuration - Industry-specific component setup |
| Test and Deploy | 13% | - User acceptance testing management - Testing strategy and scenario design - Deployment planning and execution |
| Solution Design | 36% | - Define future state architecture - Understand deployment tools and best practices - Design future state business processes - Validate data model fitment - Define security and data access model - Map Energy and Utilities Cloud components to requirements |
| Discovery | 13% | - Document customer business needs, value and vision - Identify gaps between requirements and standard capabilities - Understand current state architecture |
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
1. An energy company needs to migrate its legacy data to Energy and Utilities Cloud. What's the recommended first step to ensure a proper migration process?
A) Migrate the data using one of the available tools, such as the Salesforce Data Loader or third party data migration tools.
B) Establish a testing and validation process to ensure that the data is accurate and complete
C) Clean, transform, and format the source data to meet the requirements of the Energy and Utilities Cloud Data Model
D) Assess the data m the legacy system to determine what needs to be migrated and what can be left behind
2. An energy company was onboarded on Energy and Utilities Cloud. They want to see now many Energy and Utilities Cloud licenses are assigned.
What's the most effective way to check for the number of their assigned Energy and Utilities Cloud licenses?
A) Go to Setup -> Company Information -> Permission Set Licenses.
B) Execute a SOQL query to retrieve the license count
C) Call Salesforce Support to get the Energy and Utilities Cloud information.
D) Go to Setup -> installed Packages -> Vlocity CMT to see the Energy and Utilities Cloud license information.
3. An energy utility company is implementing the Customer Acquisition Management application. The application should support unauthenticated self-serve portal users.
What's the preferred method to configure the application security to meet the requirement?
A) A consultant should assign an EnergyftuntimeB2CSales sample permission set to the Guest User profile and an Energyfiuntime82CSalesCustomerCommunityUser sample permission set to customer community users.
B) The Customer Acquisition Management application cannot support unauthenticated self serve portal users
C) A consultant should assign an EnergyRuntimeSales sample permission set to the Guest User profile and an EnergyRuntimeSalesCustomerCommunityUser sample permission set to customer community users.
D) A consultant should create new permission sets to grant appropriate access to all required objects.
4. The project team wants to use the Customer Acquisition Management application to set up and automate the customer enrollment and selling of utility products, services and offers to new customers A concern is raised about the final Ul layout, which needs to be adapted to the branding of the company.
What two processes can modify the look and feel of the application?
A) Modify the VEEDigitalOrder Omniscript to adapt the look and feel to suit the company's requirements
B) Modify the VEELogoCard FlexCard to change the customer logo.
C) Modify the application Page Layout to change/add/remove selected elements
D) Modify the VEEConsumerLandingScfeen FlexCard to change the background color, text font size, and style.
5. A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
A) See a list of all service and work types available in the system.
B) Check available field service time slots for the week.
C) Confirm customer entitlements for field service appointments.
D) Accurately confirm and verify customer details.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: A,D | Question # 5 Answer: C,D |
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