Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configuration and Customization | 15% | - Reporting and analytics for public sector - Workflow and approval processes - Constituent engagement portal configuration - Lightning Experience customization |
| Government Community Cloud | 20% | - Constituent engagement features - Permitting and licensing capabilities - GCC features and capabilities - Case management for government |
| Best Practices and Governance | 10% | - Accessibility and compliance standards - Performance optimization - Public sector implementation best practices |
| Implementation Considerations | 20% | - User adoption strategies - Security and compliance requirements - Integration patterns for government systems - Data migration considerations |
| Public Sector Data Model | 20% | - Permit and license object relationships - Service territory and location-based services - Constituent and household data model - Case and investigation management |
| Public Sector Solutions Overview | 15% | - Government and Public Sector industry fundamentals - Key use cases and common scenarios - Salesforce Public Sector Solutions product positioning |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
Question #1
An agency plans to roll out Public Sector Solutions for implementing Licensing and Inspections.
As part of the rollout strategy, one of the features they need to enable is Person Accounts. Which statement is true regarding Person Accounts?
A. The Person Account model uses the standard Account object to hold the details about a person.
B. Record Types are not supported for Person Accounts.
C. Person Accounts bring together fields from Opportunity and Contact.
D. After Person Accounts is enabled in an org, it can be disabled again.
Question #2
A public sector agency plans to use Public Sector Solutions for grants management. There are no in-house developers in the agency, and they are worried that some of the installation steps may potentially require development skills and the use of developer tools such as VS Code & SalesforceDX. Which steps for Public Sector Solutions setup and installation require the use of such developer tools?
A. Installation of OmniStudio Package in the org
B. Activate DataPack OmniScripts and Integration Procedures
C. Deploy the DataPack Lightning Web Component Files to the Org
D. Download Public Sector Sample DataPacks from Process Library
Question #3
A customer wants to implement a customer community. Authenticated users will be able to log cases, manage their account and contact information, and apply/view their grant applications.
What two security settings should be configured to ensure the community is secure and no extra information is available to the authenticated community users?
A. Set Org-Wide Defaults for External Users to Private for everything
B. Set up Sharing Sets to grant authenticated users access to their Cases, Applications, and Accounts
C. Set Org-Wide Defaults for External Users to Hidden for everything
D. Set up Sharing Rules to grant authenticated users access to their Cases, Applications, and Accounts
Question #4
A Public Sector Organization (PSO) would like to deploy a digital experience that enables constituents to sign up for volunteer projects. Which Permission Set License should be assigned to a volunteer to allow them to sign up?
A. Public Sector for Community
B. Community Response for Public Sector
C. Volunteer Management for Community
D. Emergency Response for Public Sector
Question #5
Foodvania has adopted Salesforce Public Sector Solutions to get relief to small businesses experiencing hardship due to the pandemic. Foodvania would like the recipients to apply for relief in a self-service portal, allowing for the upload of supporting documentation and the capability to check the status of their application. What should the consultant recommend using?
A. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature and the procurement of an allotment of Experience Cloud licenses so as the recipients may review their applications status.
B. The consultant should recommend the Outbound Funds Module which includes the Grants Portal feature
C. The consultant should recommend the Grants Management product which includes the Grants Portal feature.
D. The consultant should recommend the Grants Management product with the Outbound Funds Module to give the recipients the capability to review their applications status.
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: C | Question #3 Correct Answer: A,B | Question #4 Correct Answer: C | Question #5 Correct Answer: C |
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