HP HP2-I47 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP PS Lifecycle Services Overview | 20% | - Value proposition and business benefits - Definition and scope of HP Personal Systems Lifecycle Services - Service portfolio: plan, deploy, manage, support, retire |
| Positioning and Differentiating HP Services | 25% | - Key features and advantages of HP services - Comparison with alternative solutions - Compliance, security, and sustainability aspects |
| Proposing and Selling Solutions | 20% | - Communicating ROI and total cost of ownership - Closing sales and managing customer expectations - Building service proposals and pricing models |
| Assessing Customer Needs | 25% | - Consultative sales approach - Mapping needs to lifecycle service offerings - Identifying customer business and IT challenges |
| Post-Sales and Service Management | 10% | - Renewal and expansion opportunities - Delivery and support basics |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. A customer is considering a refresh of the devices used by their employees and asks you about adding HP Care Packs for these devices.
What is an important consideration that you should discuss with this customer?
A) An HP Care Pack covers devices that are in good working condition; the HP Post Warranty Service covers devices that are no longer in good working condition.
B) HP Care Packs must be attached at the time of purchase or within 90 days of the purchase of the devices.
C) The HP Post Warranty Service can be purchased for HP devices up to a year after the Care Pack has expired.
D) An HP Care Pack does not cover a device if the Care Pack was not bundled with the purchase of the device.
2. What advantage do HP Imaging and Application Services offer customers?
A) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
B) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.
C) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
D) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
3. Match the HP Deployment Service with the service it provides.
4. You want to attach HP Fix Services to a deal with a new customer.
Which questions should you ask to determine the pain points that the customer is experiencing? (Select two.)
A) What percentage of your budget is allocated to new hardware acquisition?
B) How do you deal with hardware support when employees are working remotely?
C) How do you decide when to acquire or retire the company's personal systems?
D) What does the company's roadmap for growth over the next ten years look like?
E) How much employee productivity is lost to device downtime due to failure or damage?
F) Do you currently have a security strategy in place for your PCs and other devices?
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: C | Question # 3 Answer: Only visible for members | Question # 4 Answer: B,E |
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