WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Competency 7: Forecasting | - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) - Forecast accuracy measures |
| Competency 6: Production Planning and Scheduling | - Aggregate planning - Theory of Constraints (TOC) - Material Requirements Planning (MRP) - Just-in-Time (JIT) and Kanban systems - Master Production Schedule (MPS) |
| Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) |
| Competency 3: Process Improvement and Problem Solving | - Lean operations and waste elimination - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Inventory management - Sourcing and procurement |
| Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - Product and service design - History and evolution of operations management |
WGU Operations Management (C215, VDC2) Sample Questions:
Question #1
What are two common drawbacks of implementing an enterprise resource planning (ERP) solution?
Choose 2 answers
A. The cost savings and/or payback is impossible to measure in terms of bottom line.
B. It requires extensive, often complex, training.
C. It takes a long time to implement and to see any benefits.
D. It must always be customized and too much customization may slow down projects.
Question #2
Which concept takes a total system approach to creating an efficient operation and combines concepts such as just-in-time (JIT), total quality management (TQM), and continuous improvement?
A. ISO 9001 standards
B. Customer relationship management (CRM)
C. Lean systems
D. Enterprise resource planning (ERP)
Question #3
When is capacity measurement at the best operating level?
A. When the average unit cost is minimized
B. At the minimum point of the cost curve
C. When the total cost is minimized
D. At maximum capacity
Question #4
A company manufactures shoes using a quality management system. The company needs to put a process in place to measure any defects. The company would like to measure the number of defects and observe the number of occurrences to isolate the particular defect. Which quality tool should the company use to focus on correcting this particular issue?
A. Flowchart
B. Scatter diagram
C. Control chart
D. Checklist
Question #5
The annual cost of goods sold for a company is $8,400,000 and the average inventory is $1,200,000.
What is the number of weeks of supply?
A. 8
B. 5
C. 6
D. 9
E. 7
Solutions:
| Question #1 Correct Answer: B,C | Question #2 Correct Answer: C | Question #3 Correct Answer: A | Question #4 Correct Answer: D | Question #5 Correct Answer: E |
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